Refund policy
Last Updated: October 1, 2026
At Faith Chapter, we want you to feel confident when ordering from us. Please review our refund, cancellation, and replacement policies below.
To start a refund request or if you have any questions regarding your order, please contact us at support@faithchapter.com. Our support team will be happy to assist you.
Order Cancellation
We work quickly to process and ship orders so you receive your items as soon as possible.
If you'd like to cancel your order:
If your order has already been shipped or is in the process of being fulfilled, we're unable to cancel it. In this case, please refer to our Refund Policy below for available options.
If you need to request a cancellation, contact us as soon as possible at support@faithchapter.com.
Refund Policy
We want to ensure you're completely satisfied with your Faith Chapter purchase. If for any reason you're not happy with your order, you may contact us within 30 days of delivery to request a refund.
Once your request is received and reviewed, we'll notify you of the status of your refund. Approved refunds will be processed to your original method of payment.
Please note:
Expedited shipping and shipping protection fees are non-refundable once an order has been fulfilled.
Original shipping charges may be non-refundable where permitted by applicable law.
Refund requests must be submitted within 30 days of delivery.
Refunds may take several business days to appear on your account after they are processed, depending on your payment provider.
Subscription Refunds
If Faith Chapter offers subscription products or services, you may contact us regarding your most recent subscription charge if you believe a refund or adjustment is appropriate.
Subscription refund requests will be reviewed individually.
To request assistance with a subscription, please contact support@faithchapter.com.
If your store does not offer subscriptions, you should remove this section.
Damaged or Defective Items
While we stand behind the quality of our products, damage can occasionally occur during shipping.
If your Faith Chapter Bible Study Guide or another product arrives damaged or defective, please contact support@faithchapter.com within 30 days of delivery and provide:
Your order number
The quantity of items affected
A clear photo or video showing the damage or defect
A brief description of the issue
After reviewing your request, we may offer a replacement or another appropriate resolution. Additional verification may be requested where necessary.
Special Offers & Add-On Items
If your order included special promotions, discounted bundles, free gifts, or add-on products, the following may apply:
Promotional pricing may depend on keeping the qualifying items in the original order.
If part of a bundle or promotional order is refunded, the remaining items may be repriced according to the terms of the original promotion, where permitted by law.
Free or discounted promotional items may need to be returned or accounted for when calculating an eligible refund.
These conditions help us continue offering promotions fairly while respecting applicable consumer-protection laws.
Failed or Refused Deliveries
If an order is refused, rejected, or otherwise undeliverable, please contact us at support@faithchapter.com.
If your order experiences a failed delivery, we'll review the tracking information and available options with the shipping carrier.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address, refused delivery, or another circumstance attributable to the customer.
Refund and reshipment eligibility will be determined based on the circumstances of the delivery and applicable consumer law.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you contact us before your order has been processed or shipped, we will make reasonable efforts to update the address.
Once an order has been shipped, we may not be able to change the delivery address.
If you notice an incorrect address after shipment, please contact us at support@faithchapter.com as soon as possible. We may ask you to contact the shipping carrier directly to request an address correction or rerouting.
Faith Chapter cannot guarantee that a shipping address can be changed after an order has entered fulfillment.
Lost Packages
If your tracking information has not updated for an extended period or your package appears to have been lost in transit, please contact us at support@faithchapter.com.
We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.
Depending on the circumstances and the outcome of the carrier investigation, we may offer a replacement, refund, or another appropriate resolution.
Lost or Stolen Packages After Delivery
If tracking indicates that your package was delivered but you cannot locate it, we recommend:
Checking around your property and designated delivery areas
Asking household members or neighbors whether they accepted the package
Contacting your local post office or shipping carrier
Filing a missing-package report with the carrier when appropriate
Please also contact support@faithchapter.com so we can review the situation and determine what assistance may be available.
We cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier, except where required by applicable law.
Contact Us
If you have questions about a cancellation, refund, damaged product, missing package, or another order issue, please contact:
Faith Chapter
📧 support@faithchapter.com
Please include your full name and order number when contacting us so we can assist you as quickly as possible.